Experience Builder
Design your patient's experience in an afternoon
Build your personalised checkout environment yourself — no developers, no long timelines, no disruption to your team.
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01
Drag components into place
Select from a library of proven checkout components and arrange them exactly how you want your patients to experience them.
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02
Preview as your patient would
See the experience exactly as your patient will — across every device, every channel, every scenario.
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03
Publish when you're ready
What used to require weeks of IT coordination takes a single session. Go live with one click.
THE EXPERIENCE LAYER
From care recommendation to confident patient decision
FinanceMutual quietly sits between your treatment plan and the patient's decision — making that journey feel seamless, dignified, and clear.
01
Patient profile understood
The platform reads the context of each patient interaction and identifies the most comfortable path forward.
02
Personalised experience presented
Each patient sees a checkout designed around their situation — not a generic invoice that puts them on the spot.
03
They choose their comfort zone
Flexible, clearly laid out options give patients the autonomy to decide on their own terms — no pressure, no awkwardness.
04
Care begins. Revenue follows.
When patients feel respected, they proceed. Your practice grows, and patients get the care they deserve.
PLATFORM CAPABILITIES
Built entirely around the patient experience
Every feature exists for one reason — so patients leave your practice feeling cared for, not burdened.
Adaptive patient intelligence
The platform learns from every interaction. Each patient is met with an experience that matches their unique comfort level and care context — automatically.
No awkward conversations
Your front desk never has to navigate uncomfortable financial discussions again. The experience handles it — gracefully, privately, and without pressure.
Fully customisable checkout
Your brand, your tone, your patient relationships — reflected in every touchpoint. The checkout feels like you, not like a generic payment portal.
Seamless recurring care
Ongoing treatments stay on track without manual follow-up. Smart reminders keep patients engaged in their care journey — and your schedule full.
Reputation built in real time
A review request reaches your patient at the peak of their positive experience — right when they're most likely to share how well their visit went.
Live across every channel
In-clinic, by SMS, via QR, or through a link — the same seamless patient experience reaches them wherever they are in their care journey.
